We are the Champions!
Current mood: blustery
Category: Life
Today I heard the 1970's rock anthem, We will Rock You! by Queen...I don't know if that is the actual title, but we all know the song. We all know and love the song, but can you imagine the risk that Queen took by recording that song...WOW! I can't even imagine how that might have gotten started...
Ok, so Freddy Mercury comes in and says..."Hey guys, I know we all have incredible voices and musical talent...what do you say we stomp our feet, clap our hands and yell, in unison...instead of the usual stuff?"
It could have easily gone the other way. The song could have been a huge flop...people could have hated it...but it didn't matter to these guys...they committed to a concept and they stuck to their guns and you know what? It paid off...>HUGE!
Let that be a lesson in risk. When you think that you are going to be judged harshly, have the internal fortitude to stick it out regardless of what people may think...
Every time you hear that famous song by Queen, just think of how risky it was, and furthermore, how much it paid off for them to take that risk.
We are all going to arrive safely at death, so you might as well kick ass and take names while you are here so that you can slide into the plate and at the end of your life say..."Wow! That was a blast! I wouldn't change a thing!"
Later...Rob
Friday, March 26, 2010
Saturday, March 13, 2010
...and the KACtS Award goes to......
...and the KACtS award goes to....
Current mood: excited
Category: Jobs, Work, Careers
Edward Torres!
just to follow up from my last blog...there are internal customers and external customers....Ed Torres works right next to me and he is the consummate professional! The guy is thorough, focused, driven, intelligent, articulate and just a hell of a guy.
That's why I have selected him as the most recent recipient of the KACtS (KICK-ASS-Customer-Service) award...it is pronounced cactus...and the trophy is (you guessed it) a desk-top cactus! If you know somebody who works with you, for you, above you or below you...maybe it is someone you just think does a great job all the time, take it upon yourself to go get them a little award and let them know what it is all about...
If you appreciate the work that others do, take the time to let them know...there is too little recognition for those doing the right things and too much emphasis on those who are doing things the wrong way....
A little Kick Ass Customer Service (KACtS) goes a long way!
Rock On Edward!
and thanks for your hard work!
Respectfully,
Rob
Current mood: excited
Category: Jobs, Work, Careers
Edward Torres!
just to follow up from my last blog...there are internal customers and external customers....Ed Torres works right next to me and he is the consummate professional! The guy is thorough, focused, driven, intelligent, articulate and just a hell of a guy.
That's why I have selected him as the most recent recipient of the KACtS (KICK-ASS-Customer-Service) award...it is pronounced cactus...and the trophy is (you guessed it) a desk-top cactus! If you know somebody who works with you, for you, above you or below you...maybe it is someone you just think does a great job all the time, take it upon yourself to go get them a little award and let them know what it is all about...
If you appreciate the work that others do, take the time to let them know...there is too little recognition for those doing the right things and too much emphasis on those who are doing things the wrong way....
A little Kick Ass Customer Service (KACtS) goes a long way!
Rock On Edward!
and thanks for your hard work!
Respectfully,
Rob
Friday, March 12, 2010
Inspiration
the goal is not to find work that inspires us...the goal is to find inspiration in the work that we do
Kick Ass Customer Service or KACtS!
You know, I tell people every day that we are all selling the same thing. There is only one thing we all sell that is worth buying and that is KACtS...or as I like to say, Kick Ass Customer Service!
That's right...we all have customers too...There is always someone in the audience who tells me that they aren't in sales and I tell them that is B.S.! We are all in sales...tell me what you do for a living and I will tell you how you are selling and to whom you are selling your goods to.
For instance, teachers have to sell their students on the ideas and theories that they are teaching. Police have to sell you on the idea that you are bad if you don't follow the laws.
Everyone is selling something...and that one thing is KACtS...if you don't believe me then try this little experiment...or rather ask yourself if you would go back to a good restaurant if the service was miserable...you might go back once, but if you received the same service, you probably wouldn't go back.
Anyway, that is what I refer to as "Outisde KACtS" but there is also something that is known as (you guessed it!) "Inside KACtS." That has to do with the way that you treat your fellow employees. You see, we really are in sales...we all have to work with people and get our ideas out and in place and the only way to do that is to offer KICK ASS CUSTOMER SERVICE! or KACtS!
So, next time you see someone do something great, give them a Cactus and write the letters KACtS on it to let them know your appreciate them!
Rob
That's right...we all have customers too...There is always someone in the audience who tells me that they aren't in sales and I tell them that is B.S.! We are all in sales...tell me what you do for a living and I will tell you how you are selling and to whom you are selling your goods to.
For instance, teachers have to sell their students on the ideas and theories that they are teaching. Police have to sell you on the idea that you are bad if you don't follow the laws.
Everyone is selling something...and that one thing is KACtS...if you don't believe me then try this little experiment...or rather ask yourself if you would go back to a good restaurant if the service was miserable...you might go back once, but if you received the same service, you probably wouldn't go back.
Anyway, that is what I refer to as "Outisde KACtS" but there is also something that is known as (you guessed it!) "Inside KACtS." That has to do with the way that you treat your fellow employees. You see, we really are in sales...we all have to work with people and get our ideas out and in place and the only way to do that is to offer KICK ASS CUSTOMER SERVICE! or KACtS!
So, next time you see someone do something great, give them a Cactus and write the letters KACtS on it to let them know your appreciate them!
Rob
Thursday, March 11, 2010
Live Free or Die!
I have placed this blog under the category of "friends" because anyone from New Hampshire is a friend of mine. My wife was on the way back from a business trip yesterday and texted me from the plane that she was sitting next to wrestlers from the University of New Hampshire.
She knows how big of a fan I am of all things, New England, never mind New Hampshire...anyway, when she got off the plane she was ahead of them which allowed us the opportunity to give the wrestlers and coach a warm welcome, a hand shake and a pat on the back with well-wishes for a good tournament...
You gotta love a state with the Motto "Live Free or Die!"
Rob
She knows how big of a fan I am of all things, New England, never mind New Hampshire...anyway, when she got off the plane she was ahead of them which allowed us the opportunity to give the wrestlers and coach a warm welcome, a hand shake and a pat on the back with well-wishes for a good tournament...
You gotta love a state with the Motto "Live Free or Die!"
Rob
Wednesday, March 10, 2010
Tulane Fraternity Brothers
A quick shout out to the Fraternity Brothers at Tulane University who are raising money for Haiti earthquake victims...WAY TO GO!
I don't know your names, or even which fraternity you belong to, but my wife was on a business trip and told me about the good work you are doing down there!
The world needs more people like you in the world...if you happen to read this, let me know and I will make sure I let the world know which Frat you guys are with...keep up the great work!
and for the rest of you...suck it up, buttercup!
Rob
I don't know your names, or even which fraternity you belong to, but my wife was on a business trip and told me about the good work you are doing down there!
The world needs more people like you in the world...if you happen to read this, let me know and I will make sure I let the world know which Frat you guys are with...keep up the great work!
and for the rest of you...suck it up, buttercup!
Rob
Tuesday, March 9, 2010
Rob Cass and Politics
Current mood: aggravated
Category: Jobs, Work, Careers
I don't get it...Politicians need to be liked...want to be liked...The very act of needing to be accepted, limits their own personal power because they are not acting authentically.
How refreshing would it be to have someone rise up who simply said...this is what I believe...and I believe strongly in these ideas and I will fight, fight, fight to keep things going "this" way...IF YOU DON'T LIKE IT, DON'T VOTE FOR ME! Wow...that would be very cool.
See, why would I want to get into office, just so that I could try to please everyone...If you don't believe what I believe, and don't want to see the changes I see...then don't vote for me. Too many politicians are trying to find the right "angle" or the right "answers" so that they can be voted into place...That is a completely miserable approach to success...
I don't think George Washington asked everybody what they wanted when they were freezing their asses off in Valley Forge! His troops would have said...get us some shoes! get us some food...The Brits aren't THAT bad...Hell no, he didn't ask them or the general public what they wanted...He did what he felt in his heart was right...If his ideas were off track, then he surely would have known about it and would not have been granted the power that he was eventually granted. Truth be known, George Washington didn't set out to rule a country, indeed it was quite the opposite. He was a successful farmer in Virginia, he didn't need to be anything.
Politicians today, don't know what it is like to work on a farm or even a hard day of work. Politicking, I am sure is laborious, but not in the way that our founding fathers knew.
Nope, I wouldn't do well, because I can't imagine molding my views to the public...If the public doesn't believe what I think...then the hell with it!
Too many people are asking for too many hand outs and are not willing to take responsibility. Too many people are pointing the finger at everyone but themselves. There is little, if any, personal accountability in the world today.
Teachers are teaching government standards, government is getting bigger and is becoming more and more arrogant and forgetful of the principles that brought them to office in the first place.
I digress....Nobody, it seems, who is true to themselves can ever be President because of the way that the system is set up...I think we are done with the true leaders unless there is a drastic change. Unfortunately, that drastic change may not, and probably won't be very comfortable....
We can only hope.
Rob
Category: Jobs, Work, Careers
I don't get it...Politicians need to be liked...want to be liked...The very act of needing to be accepted, limits their own personal power because they are not acting authentically.
How refreshing would it be to have someone rise up who simply said...this is what I believe...and I believe strongly in these ideas and I will fight, fight, fight to keep things going "this" way...IF YOU DON'T LIKE IT, DON'T VOTE FOR ME! Wow...that would be very cool.
See, why would I want to get into office, just so that I could try to please everyone...If you don't believe what I believe, and don't want to see the changes I see...then don't vote for me. Too many politicians are trying to find the right "angle" or the right "answers" so that they can be voted into place...That is a completely miserable approach to success...
I don't think George Washington asked everybody what they wanted when they were freezing their asses off in Valley Forge! His troops would have said...get us some shoes! get us some food...The Brits aren't THAT bad...Hell no, he didn't ask them or the general public what they wanted...He did what he felt in his heart was right...If his ideas were off track, then he surely would have known about it and would not have been granted the power that he was eventually granted. Truth be known, George Washington didn't set out to rule a country, indeed it was quite the opposite. He was a successful farmer in Virginia, he didn't need to be anything.
Politicians today, don't know what it is like to work on a farm or even a hard day of work. Politicking, I am sure is laborious, but not in the way that our founding fathers knew.
Nope, I wouldn't do well, because I can't imagine molding my views to the public...If the public doesn't believe what I think...then the hell with it!
Too many people are asking for too many hand outs and are not willing to take responsibility. Too many people are pointing the finger at everyone but themselves. There is little, if any, personal accountability in the world today.
Teachers are teaching government standards, government is getting bigger and is becoming more and more arrogant and forgetful of the principles that brought them to office in the first place.
I digress....Nobody, it seems, who is true to themselves can ever be President because of the way that the system is set up...I think we are done with the true leaders unless there is a drastic change. Unfortunately, that drastic change may not, and probably won't be very comfortable....
We can only hope.
Rob
Friday, March 5, 2010
FOCUS!
It's a matter of focus!
Current mood: focused
Category: Life
It doesn't matter what you are doing, who you are or where you want to go...one thing is for sure. YOU NEED TO FOCUS! Depending on the sincerity or size of your goal or plan you may need to focus more than others, but everybody has to get focused at some point.
I am amazed at every level of personal and business life how there is so much ambiguity in the daily movement and activities. One simple question would help people to move more efficiently in the right direction and that question is "How does this activity help me get to my goal?" Not a bad question right?
Apolo Ohno had another question that helps him to determine if he is on the right track, or more importantly, whether or not he has done everything in his power to put himself in the best position to win. His question is "Have I done everything possible today to put myself in the best position to win?" WOW! What a focused question! But his answer to that question revealed how champions view themselves...He simply said "it's tough to answer 'yes' to that question every day" WOW again! Here we have a world-class athlete being totally honest about themselves and their preparation.
The reason I bring up Apolo Ohno, is because most of us in our minds would answer "Yes!" to the same question he asks himself...But because he is not trying to fool himself, he gives himself an honest answer. The subtle difference between the two is startling. Apolo sets himself up to work harder and harder every day, where we set ourselves up to think that we are doing well enough and we don't necessarily strive for more. Don't take my word for it, see if it applies to your life.
The second part to this is the fact that, we don't know what it is that is important to us so it becomes hard, if not impossible to work hard at anything that is going to move us in a straight line. Many people, including me, work hard but not at a single goal...thus, we are basically working hard at running around in circles and never make forward progress on the things that matter most.
So before you go to work at anything, figure out what it is that you are trying to accomplish and work from there. Create your plan, then work that plan. Only then will you be able to focus on moving forward instead of in circles.
Good Luck. Rob
Current mood: focused
Category: Life
It doesn't matter what you are doing, who you are or where you want to go...one thing is for sure. YOU NEED TO FOCUS! Depending on the sincerity or size of your goal or plan you may need to focus more than others, but everybody has to get focused at some point.
I am amazed at every level of personal and business life how there is so much ambiguity in the daily movement and activities. One simple question would help people to move more efficiently in the right direction and that question is "How does this activity help me get to my goal?" Not a bad question right?
Apolo Ohno had another question that helps him to determine if he is on the right track, or more importantly, whether or not he has done everything in his power to put himself in the best position to win. His question is "Have I done everything possible today to put myself in the best position to win?" WOW! What a focused question! But his answer to that question revealed how champions view themselves...He simply said "it's tough to answer 'yes' to that question every day" WOW again! Here we have a world-class athlete being totally honest about themselves and their preparation.
The reason I bring up Apolo Ohno, is because most of us in our minds would answer "Yes!" to the same question he asks himself...But because he is not trying to fool himself, he gives himself an honest answer. The subtle difference between the two is startling. Apolo sets himself up to work harder and harder every day, where we set ourselves up to think that we are doing well enough and we don't necessarily strive for more. Don't take my word for it, see if it applies to your life.
The second part to this is the fact that, we don't know what it is that is important to us so it becomes hard, if not impossible to work hard at anything that is going to move us in a straight line. Many people, including me, work hard but not at a single goal...thus, we are basically working hard at running around in circles and never make forward progress on the things that matter most.
So before you go to work at anything, figure out what it is that you are trying to accomplish and work from there. Create your plan, then work that plan. Only then will you be able to focus on moving forward instead of in circles.
Good Luck. Rob
Tuesday, March 2, 2010
In Spirit
Current mood: inspired
Category: Dreams and the Supernatural
I am always surprised when I find words that remind me of other words and a sort of name game ensues...what am I talking about? Well...here is an example.
Just recently, I made a connection between the phrase, In Spirit and Inspired. Pretty basic, I know, but it goes much deeper than just a simple exchange in letters. Dr. Wayne Dyer has made the connection that Inspiration happens when we are IN SPIRIT...wow, that is a pretty big revelation when you think about it.
Being inspired means to be connected to your spirit, or the universe, or God. That makes all the sense in the world to me now. Not really understanding how inspiration works in the past, it all makes a lot more sense. If you are connected to spirit, you are connected to a much bigger source of energy and creativity than if you were only connected to your ego which is a finite and limited source of creativity and energy.
Why not be connected to the greatest source of creativity all the time? Well, from what I can tell, the ego feels threatened by the sheer vastness of connectedness and needs to feed itself off of fear and separateness. So, it convinces us that we have all we need to survive and thrive, which couldn't be further from the truth...We need to be connected to a deeper source to truly thrive...we may be able to survive on just the ego, but it is a lifeless survival that is without depth and satisfaction.
So, the lesson for today is that our true survival depends on our ability to be "in spirit" or to remain inspired.
Rob
Category: Dreams and the Supernatural
I am always surprised when I find words that remind me of other words and a sort of name game ensues...what am I talking about? Well...here is an example.
Just recently, I made a connection between the phrase, In Spirit and Inspired. Pretty basic, I know, but it goes much deeper than just a simple exchange in letters. Dr. Wayne Dyer has made the connection that Inspiration happens when we are IN SPIRIT...wow, that is a pretty big revelation when you think about it.
Being inspired means to be connected to your spirit, or the universe, or God. That makes all the sense in the world to me now. Not really understanding how inspiration works in the past, it all makes a lot more sense. If you are connected to spirit, you are connected to a much bigger source of energy and creativity than if you were only connected to your ego which is a finite and limited source of creativity and energy.
Why not be connected to the greatest source of creativity all the time? Well, from what I can tell, the ego feels threatened by the sheer vastness of connectedness and needs to feed itself off of fear and separateness. So, it convinces us that we have all we need to survive and thrive, which couldn't be further from the truth...We need to be connected to a deeper source to truly thrive...we may be able to survive on just the ego, but it is a lifeless survival that is without depth and satisfaction.
So, the lesson for today is that our true survival depends on our ability to be "in spirit" or to remain inspired.
Rob
Subscribe to:
Posts (Atom)
Posts
