You know, I tell people every day that we are all selling the same thing. There is only one thing we all sell that is worth buying and that is KACtS...or as I like to say, Kick Ass Customer Service!
That's right...we all have customers too...There is always someone in the audience who tells me that they aren't in sales and I tell them that is B.S.! We are all in sales...tell me what you do for a living and I will tell you how you are selling and to whom you are selling your goods to.
For instance, teachers have to sell their students on the ideas and theories that they are teaching. Police have to sell you on the idea that you are bad if you don't follow the laws.
Everyone is selling something...and that one thing is KACtS...if you don't believe me then try this little experiment...or rather ask yourself if you would go back to a good restaurant if the service was miserable...you might go back once, but if you received the same service, you probably wouldn't go back.
Anyway, that is what I refer to as "Outisde KACtS" but there is also something that is known as (you guessed it!) "Inside KACtS." That has to do with the way that you treat your fellow employees. You see, we really are in sales...we all have to work with people and get our ideas out and in place and the only way to do that is to offer KICK ASS CUSTOMER SERVICE! or KACtS!
So, next time you see someone do something great, give them a Cactus and write the letters KACtS on it to let them know your appreciate them!
Rob
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